Get in Touch

For questions about the Kairos services, please do read our FAQ

To start with a counsellor, please book a free 10 minute conversation with our New Client Coordinator

For any other enquiries, please use the form below.

Open enquiry form
How it Works

Step 1Contact Kairos Community Counselling

Find a convenient time on our calendar for a New Client Conversation. Thea McIntosh, our New Client Coordinator, will email you a form to fill out in preparation for your free 10-15 minute conversation. You've already taken a huge step in seeking us out. Kairos has a team of counsellors available to help.

Get in Touch

For questions about the Kairos services, please do read our FAQ

To start with a counsellor, please book a free 10 minute conversation with our New Client Coordinator

For any other enquiries, please use the form below.

Open enquiry form

This is not a real counselling session, but a mock session done by our counsellors to show what it’s like to have your first session of counselling. Don’t worry, you won’t have more than one counsellor during your first session!

Step 2 | New Client Conversation (10-15 minutes)

We want to listen to you, understand your goals and match you with a great counsellor. After our conversation, we’ll send you a bio of one or two counsellors that fit your availability. If you feel comfortable moving forward, we’ll send you a counselling agreement to sign and details about payment.

Step 3 | Fees and Payments

Once a time slot and a counsellor have been agreed, the client has 24 hours to confirm the first session by filling out the client agreement form and making payment. Once completed, an introductory email will be sent to the counsellor and the client from the New Client Coordinator.

As a charitable organisation, one of our primary goals is to make quality counselling accessible to all. Our fees are £30-£200 per session depending on the counsellor's experience and expertise, but any client can apply for a concession based on their financial need.

Step 4 | First Session

It takes a lot of courage to have your first session. We encourage new clients to sign into the meeting 10-15 minutes early to make sure their computer has all the necessary updates, and their camera is working. It also gives you some time to collect your thoughts. 

The counsellor will log into the meeting, introduce themselves and discuss confidentiality, data protection, safeguarding and your counsellor agreement. This is the time to ask any questions you might have about counselling or the process of counselling. After this introduction, you will discuss what’s brought you into counselling.

The counsellor will meet with you for a 50-minute session. Towards the end of the first session, you may have a sense that your counsellor is a good fit for you. If so, you are all set and you can schedule future sessions. If not, then we can look at other options that may help you feel more comfortable.

Step 5 | Ongoing Counselling Sessions

One of our primary goals is to make counselling accessible to all. It is for this reason that, as a charitable organisation, we are offering high-quality counselling at already reduced fees.


Our fees: £30-£200 per session depending on the counsellor's experience, but can be as low as £10 per session if the client is in financial need and fills out an application.


We request payments in advance of each session via bank transfer.

Get Started

To start with a counsellor, please book a free 10 minute conversation with our New Client Coordinator, Leah Jakes. Once reserved, we will email you a Client Detail Form to fill out. This confidential form helps us understand your context and expectations for counselling. Once you've completed these two steps, we aim to match you with a counsellor within seven days.

Please Note

Completing this form is not a guarantee to Kairos counselling services. Counselling services are always at the professional discretion of the intake coordinator and/or individual counsellor. Our intake coordinator will be in touch upon receipt of this form to discuss your needs further so that we can determine if Kairos is the best service for you. We are not a crisis or emergency counselling service as we operate on an appointment system.  If you are in crisis right now please pursue help through the NHS urgent mental health helpline ⟶ .

Completing this form is not a guarantee to Kairos counselling services… FULL TERMS

Please Note

Completing this form is not a guarantee to Kairos counselling services. Counselling services are always at the professional discretion of the intake coordinator and/or individual counsellor. Our intake coordinator will be in touch upon receipt of this form to discuss your needs further so that we can determine if Kairos is the best service for you. We are not a crisis or emergency counselling service as we operate on an appointment system.  If you are in crisis right now please pursue help through the NHS urgent mental health helpline ⟶ .

Get in Touch

For questions about the Kairos services, please do read our FAQ

To start with a counsellor, please book a free 10 minute conversation with our New Client Coordinator

For any other enquiries, please use the form below.

Open enquiry form